The range statement links the required knowledge and organisational and technical requirements to the workplace context. It describes any contextual variables that will be used or encountered when applying the competency in work situations. It allows for different work practices and work and knowledge requirements as well as for differences between organisations and workplaces. The following variables are listed in alphabetical order and may be present for this particular unit.
Appropriate person(s) may include:
colleagues
managers
supervisors
workplace trainer.
Communication techniques may include:
active listening to clarify and confirm understanding
constructive feedback
control of tone of voice and body language
culturally aware/sensitive use of language and concepts
demonstrating flexibility
non-verbal positive actions
questioning to clarify and confirm understanding
two-way interaction
use of positive, confident and cooperative language.
Company requirements may include:
client service standards
communication channels and reporting procedures
company goals, objectives, plans, systems and processes
company issued identification badge/card/pass
company policy and procedures
company service standards
dress and presentation requirements
duty of care, code of conduct, code of ethics
emergency response and evacuation procedures
OHS policies and procedures
personnel practices and guidelines
policies and procedures relating to own role, responsibility and delegation
quality and continuous improvement processes and standards
records and information systems and processes
rights and responsibilities of employees and employers
training (induction, refresher and new skills) materials
work site access security clearance procedures.
Information may include:
activity reports
legislative and OHS requirements
memoranda
notices
pictorial signs
rights and responsibilities of employees
verbal or non-verbal language
written work orders.
Social and cultural differences may be expressed in:
beliefs, values and practices
conventions of gender
cultural stereotypes
food, diet
language
religious and spiritual observances
social conventions
traditional practices and observations.
Work order information may include:
access to work site and egress points
completion times/dates
insufficient people to complete the work task(s)
job requirements and tasks
legislative requirements and local government
OHS requirements and emergency response procedures
resource requirements - equipment and chemicals
specific client requirements e.g. relationships with other activities, dress and presentation requirements
use of signage and barriers
work schedules
working in isolated and remote locations
work site contact person(s).